AAA Guidelines
I was just reviewing the AAA rating guidelines and I think we have a shot at a 4-diamond rating. That's pretty exciting (at least for me) but it also means we need to rethink some of our choices:
Facility | AAA requires | We offer |
Decor | "An abundant variety of live plants or dried floral arrangements" | These are not appropriate for a Colonial mansion -- indoor plants were a Victorian thing, and dried flowers would kill my sinuses. Cut flowers are ok, and I plan to have a flower garden. |
Floor coverings | "Unique area rugs" | My great-aunt hand-wove a number of large floor rugs. Is that unique enough? My mother can even identify specific clothes from her childhood. |
Guest arrival | "A guest key may not be left unsecured for a guest's pending arrival" | Then guests better arrive by 9pm. |
Common areas | "Multiple common areas; refreshments available" | Parlor, library, and game room (with pool table) for guest use; coffee and tea available all day. |
Meeting rooms | "Variety of well-appointed meeting rooms; state-of-the-art audivisual equipment available" | Uh-oh, the closest thing we have to a meeting room is the barn. Watch out for the swallows. |
Public restrooms | "Number appropriate for the number of meeting rooms" | 0 meeting rooms, 1 public restroom -- I guess that's an appropriate number. |
Breakfast | "Full breakfast with flexibility in times; excellent quality tableware" | 3-course breakfast from 8-9am with excellent quality tableware. (We'll have good food, too, but AAA doesn't seem to care about that.) |
Sundries | "Upscale gift shop" | There's enough gift shops in Lancaster County without me adding one. |
Keys | "Each room must have a keyed locked and a non-keyed deadbolt for guest privacy." | I think a deadbolt is a little overkill for "privacy" but I can get some iron rim locks that are appropriate for a Colonial house. (Well, they're not appropriate for Colonial bedrooms.) |
Clothes | "Two luggage racks and 8 wooden hangers" | A 5-diamond property has to have 10 wooden hangers. |
Phones | "24-hour access to incoming messages and outgoing calls" | VoIP phones in every room. |
Smoke detectors | "A smoke detector inside each guest room" | Ours are outside each guest room (per local fire code). |
Bedding | "Excellent quality, high thread count, triple sheeting and choice of pillow fills" | I got the first three covered, but all the pillows are hypoallergenic. There is no other choice. |
Furniture | "Excellent quality furnishings" | We're spending $20,000 just to restore Dawn's grandparents' antique furniture. |
Seating | "Two comfortable upholstered chairs, one with arms; a desk chair" | OK, but Bill's room is going to be awfully crowded... |
Television | "Television with remote; TV guide; VCR" | Portable television on request |
Amenities | "Insulated vinyl ice bucket with lid, two robes, fresh-cut flowers" | I can provide the ice bucket, but there's no ice machine. I just added "16 large robes" and "5 small vases" to my shopping list. |
Guest bathroom | "Upscale with style, some artwork" | It's a bathroom, not a gallery! |
Fixtures | "Enhanced faucets; upgraded showerheads" | All showers got Moen pressure-balanced valves to prevent "shower shock." |
Soap | "Two bars of soap, a 5-piece 'amenity' set" | We're going to install soap dispensers, rather than throw away all those little bars of soap. I certainly don't want to be throwing away 5-piece amenity sets as well! |
Bathroom | "Make-up mirror and electrical outlet near the sink" | I hope the architect thought of electrical outlets, because I didn't. And what the heck is a makeup mirror? I have a vanity mirror in each bath--is this different? |
Reservations | "Accepted 24 hours a day" | Answering machine after 9pm |
Phone | "Promptly answered and warm and sincere greeting offered" | Depends on my mood |
Parking | "Uniformed attendant promptly opens the car door" | Hahahahahaha |
Turndown | "Service available on request" | I've heard stories of B&B owners going into guest rooms to turn down the sheets and finding...well, let's just say the sheets didn't need to be turned down. No, thank you. |
Wake-up call | "Available 24 hours a day, seven days a week" | All rooms have a clock radio. |
Room service | Available | Not available |
Express check-out | "Available 24/7" | After you've settled the bill, you can leave anytime you like. |
Laundry | "Overnight valet and laundry available" | You're welcome to use the washing machine (except 10am-2pm). |
Swearing | "All associates exhibit a professional vocabulary" | I will use my indoor voice. |
Courtesy | "All associates consistently maintain eye contact with guests" | Really, that's a AAA requirement! |
Attire | "All associates are appropriately attired; name tags" | No name tag. I'll answer to anything you want to call me, but no name tag. |
Don't let the door hit you on the way out
(Kidding!)
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