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Tuesday, October 03, 2006

Job description

"Can't cook, can't make beds, hate laundry, won't iron, don't like to get up before 9, not handy, can't do yardwork, looking for innkeeper position."

Would you hire this person?

Neither would I.

So what happens when you are this person, and you become an innkeeper through no fault of your own? You make sure you have a good support network, even if that is just one person.

Granted, it's a little emasculating when I'm wearing rubber gloves and Dawn is wearing a toolbelt, and her toolbox is much bigger than mine. (Actually, it used to be mine.) However, are skills are complementary:

  • I stay up late and prepare everything for breakfast; she gets up early and serves it
  • She pays the bills; I manage the books
  • She makes the rooms look good, and I take care of the marketing
  • I take care of the web site, marketing, phone system, wireless Internet, and anything that interests me; she takes care of everything else

Of course, if it was up to Dawn you'd be spared all of the behind-the-scenes minutiae of restoring a property and opening a bed and breakfast. As far as you'd know, the mansion and cottages would have sprung fully conceived for your comfort and enjoyment, breakfast would run like clockwork, we wouldn't have any problems with our reservation system, and you wouldn't flinch at the sight of a rubber ducky. (OK, maybe that's just me.)

But here's the problem: It's over. We're done. The buildings are restored, the bed and breakfast is open, we're getting a lot of positive feedback, and we're actually ahead of schedule according to our business plan. What's left is to just execute on that plan, take care of our guests, and try not to do anything stupid. (Easier for some than for others.)

What I'm saying is that every great story has an end because the author knows when to stop writing. And it's been a great story, full of daring dreams and heroic actions and some bittersweet moments. It's been just over three years since we started this adventure, and we accomplished more than most people do in a lifetime. I don't want to dilute that with anecdotes about crepes, MapQuest, or how overwhelmed I get on a daily, sometimes hourly, basis. And Dawn, of course, would prefer that I not air our dirty laundry to the world. (That's just a figure of speech--our laundry is clean!)

I'll leave the journal up, of course, for future historians to mock. I might even turn it into a book someday. (To be self-published and sold exclusively in our future gift shop, I'm sure.) So before I get too melodramatic, I want to thank everyone who helped on this project: No matter how small the contribution, from friendly advice to 18 months of hard labor, it was all invaluable to us. Mike, Gary, and Toni from Olde York Homes; Darin from Village Glass; Gary, Marsha, and Katie (plus "the crew") at the Restoration Clinic; Haldeman Excavating; Brian Schaeffer and Bob Leppien; Matt Swaner; Henry Hollenbech; the King brothers at Lantz Roofing; Ralph Steech; Adam, Paul, and Marlin from AH Moyer; Ruth Hollinger; my cousin Regina--we didn't know most of you when we started this project, and now we are forever indebted to all of you. (Literally.)

I also have to thank the folks who have given us great advice throughout: Chip and Vonnie Henderson; Toni Wortel at Silverstone Inn; Carole Wilson at the Lancaster County Planning Commission; Doug Dinsmore from Skelly and Loy; Ray Erb; Tim and Bill at Diehm and Sons; Bruce at Cox-Evans Architects; David Christian; and all of our friends. I even have to thank our mothers for, uh, keeping us 'grounded.' ("Over my dead body" and "You'll never make a living running a B&B" come to mind.)

I also have to give a shout-out to all the good people in Los Angeles, who drove real estate prices so ridiculously high that we could afford this, and the National Historic Preservation Act of 1966, which forced us to open a B&B in order to qualify for tax credits. We would have never thought of doing that otherwise, but it turned out to be a great idea.

But most of all I have to thank Dawn. She gave up everything to make this happen: her job, her home, her financial security, her privacy. Not many people would have started down this path, and very few would have completed it. She celebrated her 40th birthday in February alone, freezing in a greenhouse, surrounded by dirt piles and open trenches. If that doesn't give you a sense of what she's been through, nothing will.

As I tell everyone, if we knew what we were getting into, we wouldn't have done it. It simply cost too much, financially and emotionally. But sometimes ignorance is bliss, and we did accomplish our goals. There is still much to do--the porch, the landscaping, the barn, the stallion pen, the parking garage, even the chicken coop--but those are stories for another day.

And maybe we'll start another journal then.

P.S. The bed and breakfast is still open! Don't get the wrong idea. Please come and stay with us; it will make the bankers very happy.

Sunday, October 01, 2006

A good day gone bad

Today we were fully booked.

I've said that before, but then we only had four rooms open. Today we had all five rooms filled, for a total of 10 people. But we only have six chairs for breakfast.

Actually we have 12 chairs, but six are still at the restoration shop. So last night we figured, what are the odds that all 10 people will want breakfast at the same time? Well, it turns out those are pretty good odds.

The last time this happened (which was last week), Dawn went out and gave two of our guests a "tour" of the farm while we waited for two chairs to clear. This time, everyone showed up within 10 minutes of each other, and asking four people to wait was obviously not an option.

Fortunately our guests in the Summer Kitchen didn't mind us raiding their dining area for four chairs. We set up a second table and Dawn laid out place settings in record time, and we were set to go. Then we ran out of coffee.

Not to worry, we had plenty of beans, and soon everyone had their caffeine fix. Everything else went smoothly, and we know that 10 is a comfortable number for the two of us. (And we know to call for help if one of us isn't there.)

So that was the only stressor of the day. I had three guests checking out, two staying over, and no new guests arriving, so it was going to be a very quiet day. Dawn even made plans to go out with friends, leaving me to the chores. Then last night I got a new reservation for the Paymaster's Office. Then this morning one of the guests wanted to change rooms. Then a couple from Virginia stopped in and booked the Summer Kitchen for tonight. Suddenly I had three rooms to clean!

Then I found out Dawn had put all of the "spare" towels and blankets out. These are what I use to change the room, so I don't have to do a load of laundry in between. Without those spares, I had to do nine loads of laundry within three hours to finish the rooms in time. Needless to say, I didn't get done in time.

Fortunately our new guests were very patient, as I sent one couple off antiqueing and another off hiking. (Literally. In the park. If I was trying to get rid of them, I would have sent them off packing.) I called Dawn around 3pm and told her I needed help; she got home around 6pm and helped hang the (now clean) towels. I did forget to put the jets in one of the whirlpools and a blanket on one of the beds, but it wasn't bad. At least not compared to the Boys' Room yesterday.

Like any new business, we're "under-capitalized," which is a fancy way of saying we don't have enough stuff. We've actually been balancing two phones, three alarm clocks, and four hand soaps amongst five rooms. We have two extra pillows, four extra towels, and no extra tub mats. So it doesn't take much to send us scrambling, and we're used to cannibalizing other rooms. Well, apparently we've been cannibalizing the Boys' room a lot this week, because we forgot to do a final inspection before our guests arrived, and they were missing:

  • hand soap
  • bath soap
  • shampoo
  • drinking glass
  • 2 bath towels
  • alarm clock
  • phone
  • room journal
  • 1 window candle
  • 4 pillow cases

Again, they were good sports, even when we told them those were "extras" and there would be an additional charge for each item. (Kidding!)

And finally, I just have to toot my own horn on this one. One of our guests were local, and just wanted to watch some movies--that was their way of decompressing. But rather than give them a 13" portable TV, I gave them my digital video projector and white screen. So they got the equivalent of a 60" screen in their room, which was (to a techie like me) unbelievably cool. The only downside was that I couldn't hook up the speakers to the DVD player, so I gave them Dawn's laptop instead. Hopefully Dawn won't realize her laptop is gone until tomorrow.

At which point I can blame the guests.